Serves as First Line supervisors for Drivers, customer response, driver field evaluation and accident first responders. This is a 24 hour operations location so must be willing to adjust to last minute schedule changes. Major Responsibilities Communicates job requirements and responsibilities to drivers. Takes responsibility for day to day scheduling, counseling and evalu

Oversees road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc. Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips. Manages emergency situations for vehicle operators; act as liaison between the carrier and emergency s

The Remote Customer Service Representative handles incoming calls, schedules transportation to medical appointments, answers questions, and provides assistance to health plan Enrollees. Receive inbound calls and correspondence from customers related to services provided Meet or exceed established performance requirements i.e. talk time & number of calls answered Remain ac

Perform vehicle maintenance and repairs to ensure vehicles are safe for our customers. Diagnose and perform accurately all phases of vehicle and equipment repair including the repair of brakes, engine tune ups, suspensions, drive trains, transmission clutches and other repairs. Ensure work orders are completed properly and accurately. Maintain records of all maintenance w

First things First Who are we? First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throug

Ensure callers are treated with courtesy while respecting the callers' rights to privacy. Accurately follow and explain policy and procedures as outlined in the Operations and Procedure Manual to staff Correctly enter data into software system to record transportation type, pickup time, appointment times, addresses, provider assigned, etc. Train document trip authorizatio

Perform vehicle maintenance and repairs to ensure vehicles are safe for our customers. Diagnose and perform accurately all phases of vehicle and equipment repair including the repair of brakes, engine tune ups, suspensions, drive trains, transmission clutches and other repairs. Ensure work orders are completed properly and accurately. Maintain records of all maintenance w

Fuel all vehicles Check and add fluids to vehicles as needed Clean and detail facility and the interiors and exteriors of vehicles Complete other maintenance tasks assigned by supervisor. Lot Attendant Qualifications Valid driver's license; Be able to obtain CDL while employed. Vehicle fueling, cleaning, and detailing experience a plus Ability to work outdoors in all weat